AFROTERIORS FAQs

Many AFROTERIORS pieces are handcrafted by African artisans or sourced from African artisan suppliers. Product pages identify the available information about materials, techniques, dimensions, and origin. Because handmade work naturally varies, small differences in texture, colour, finish, or dimensions may occur.

AFROTERIORS sources from African artisans and suppliers. Product-specific origin information is provided when verified. We do not assign a country, community, or cultural attribution where the information has not been confirmed.

We curate African art and décor sourced through African artisans and suppliers. “Authentic” should be understood in relation to the product information provided on the relevant page. We avoid making historical, ceremonial, antique, or cultural claims that cannot be substantiated.

Handmade work contains natural variation. Differences in grain, brushwork, texture, colour, and finish can come from the making process and add to a piece's individuality.

Review the dimensions on the product page and compare them with the wall, shelf, console, or floor area where you plan to display the piece. Contact us if you need additional measurements or photographs.

Yes. Contact us with the room type, approximate dimensions, colour palette, and the pieces you are considering. We can share product information and general placement guidance where available.

Some pieces may return, while one-of-one or limited pieces may not. Contact us about a sold-out product or join the available notification list if one is shown on the product page.

Use a soft, dry cloth and keep the piece away from prolonged direct sunlight, excessive moisture, heat sources, and harsh cleaning products. Follow the product-specific care guidance where provided.

Keep them away from excessive humidity, direct sunlight, and abrupt temperature changes. Use appropriate hanging hardware and professional framing or conservation advice for valuable or delicate pieces.

Wood, textile, paint, and other natural or handmade materials may change subtly with light, humidity, and age. This is one reason material-specific care information matters.

AFROTERIORS currently serves the United States, Canada, and these selected European countries (United Kingdom, Germany, France, Netherlands, Ireland, Belgium, Sweden and Switzerland).Subject to confirmed destinations, carrier availability, rates, and customs requirements. See Shipping & Delivery for current details.

Processing and delivery times vary by product, destination, availability, size, and shipping service. The product page and checkout will show the available estimate. See Shipping & Delivery.

International orders may be subject to duties, VAT, brokerage fees, or other destination charges. The final treatment depends on the destination and checkout configuration. Confirm the applicable terms in Shipping & Delivery before publishing.

We'll send it to the email address used at checkout. If you don't receive an update within the expected timeframe, contact us with your order number.

Contact us promptly with your order number and photographs of the product, packaging, and shipping label. Keep the original packaging until the issue is assessed. Read the Refund & Returns Policy.

The current policy provides 30 days after delivery to request a return, subject to eligibility requirements and exclusions. Read the full Refund & Returns Policy.

Custom, personalised, and final-sale treatment must be confirmed in the final returns policy and displayed on the product page where applicable.

Use the Contact Us page or email afroteriors@gmail.com. Include your order number or product name so we can help efficiently.

We use personal information to process orders, provide support, improve the website, and send marketing communications where permitted. Read the Privacy Policy.

Read the Terms of Service.