Shipping policy

Shipping & Delivery

We prepare every order with the care appropriate to an art and home décor purchase. Processing and delivery details vary by product, destination, size, material, and availability.

Where we ship

AFROTERIORS ships to the United States, Canada, and selected European countries (United Kingdom, Germany, France, Netherlands, Ireland, Belgium, Sweden and Switzerland).

Processing times

Orders are normally prepared within 2-5 business days. Made-to-order, oversized, fragile, or specially handled pieces may require additional time. The product page will show any product-specific processing estimate available at the time of purchase.

Delivery estimates

Estimated transit times after dispatch are:

Destinations	Estimated transit time	Carrier
United States	2–5 business days	UPS / FedEx / USPS
Canada	3–7 business days	UPS / FedEx / USPS
Selected European Countries	5–10 business days	UPS / FedEx / USPS

 

Delivery estimates are not guarantees. Delays may occur because of weather, carrier disruption, customs processing, address errors, or other events outside our control.

Shipping rates

Shipping charges are calculated in real time at checkout based on your destination, order weight, dimensions, and the available carrier services (UPS, FedEx, and USPS). The exact charge will be shown before payment is taken.

Duties, taxes, and customs

For orders shipped to Canada and European destinations, import duties, VAT, brokerage fees, and customs charges are not included in the checkout price. These charges are the responsibility of the customer and are collected by the carrier or customs authority on or before delivery. AFROTERIORS has no control over these amounts.

Fragile and oversized pieces

Some art and décor pieces require special packaging or a separate shipping method. If a product requires special handling, the product page or checkout will provide the relevant information.

Tracking

When tracking is available, we will send tracking information to the email address supplied at checkout. Tracking may not update immediately after dispatch.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if you need to correct an address. We cannot guarantee that an address can be changed after an order has entered processing or dispatch.

Damage or delivery problems

Please inspect your order promptly after delivery. If a piece arrives damaged, incorrect, or materially different from the product description, contact us at info@afroteriors.com with your order number and clear photographs of the packaging and item. Please keep the original packaging until the issue has been assessed.

For more information, read our Refund & Returns Policy and FAQ.