Refund policy

Last updated: 05/09/2026

We want you to feel confident purchasing from AFROTERIORS. If you need to request a return, contact us at info@afroteriors.com within 30 days of receiving your item.


Eligibility

To be eligible for a return, the item must be unused and in the same condition in which you received it, with original tags and packaging where applicable. You must provide your order confirmation, receipt, or other proof of purchase.

Because many AFROTERIORS pieces are handcrafted, please do not alter, clean, repair, hang, or install an item before contacting us if you believe it is damaged or not as described.


How to request a return

Email info@afroteriors.com with your order number, the product name, the reason for the request, and photographs where relevant. Do not send an item back without receiving return instructions. Unauthorised returns may not be accepted.

If we approve your return, we’ll send you a return shipping label and instructions on how and where to send your package.

You can always contact us for any return questions at info@afroteriors.com.


Damaged, defective, or incorrect items

Inspect your order when it arrives and contact us as soon as reasonably possible if it is damaged, defective, incorrect, or materially different from its description. Send photographs of the item, packaging, shipping label, and visible damage. We will assess the issue and explain the available resolution, which may include repair, replacement, exchange, refund, or another remedy required by applicable law.


Non-returnable items

  • personalised or custom-made pieces;
  • items clearly identified as final sale;
  • gift cards;
  • items damaged after delivery through misuse, improper installation, or inadequate care;
  • items returned outside the return window, except where applicable law provides otherwise.


Exchanges

We will not offer direct exchanges. If you would like a different product, request a return if the item is eligible under our return policy, and place a new order.


Refunds

Once we receive and inspect a returned item, we will notify you whether the return has been approved. If approved, the refund will be issued to the original payment method unless otherwise required by applicable law. Processing and posting times vary by payment provider.

Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item). Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. For international orders, duties, taxes, and customs charges paid on delivery are non-refundable by AFROTERIORS, as these are collected by the carrier or customs authority.

 

International returns

International customers (Canada, UK, and Europe) are responsible for return shipping costs, customs paperwork, duties, and any other return-related charges, except where the item is defective, incorrect, or materially not as described. In those cases, contact us at info@afroteriors.com, and we will confirm the return process and applicable remedy. EU and UK customers retain their statutory right to cancel within 14 days of delivery under applicable consumer protection law.

 

 

Contact

Questions about returns may be sent to info@afroteriors.com.